Refund Policy

• Purchased credits you have not spent are refundable within 30 days of the top-up.
• Trial credits and bonus credits are never refundable.
• Spend already delivered (media plus the platform fee) is not refundable, except for billing errors.

You can ask for a refund of the unspent part of a top-up within 30 days of that top-up. Spend is applied to your oldest credits first, bonus and trial credits are used up before purchased credits are counted as unspent, and the refund cannot exceed your current wallet balance.

Refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.

• Trial credits, the first top-up bonus and any promotional credit.
• Credits older than 30 days.
• Credits withheld because of fraud, chargebacks or a breach of the Terms or Advertising Policy.
• Taxes already remitted, except where the law requires us to refund them.

If we charge your wallet in error, or invalid traffic is identified after delivery, we credit the affected amount back to your wallet as an adjustment. Nightly reconciliation with our media partners corrects small differences automatically.

An owner or admin writes to [email protected] from the account email with the top-up date and amount. Campaigns funded by the refunded credits are paused when the balance reaches zero. The full transaction history is available as a CSV from the Wallet.

Please contact us before disputing a charge with your bank. A chargeback pauses the account while it is investigated, and credits delivered before the dispute remain payable.